Distance Learning Technology Support Request

Distance Learning Technology Support Request
Posted on 03/30/2020

As we begin Distance Learning, your Chromebook may need repairs or you may have a technology problem with a password or login or Wi-Fi issues. To keep you safe and our staff safe, there is a process for dropping and receiving Chromebooks:

1. Please complete the RAS Distance Learning Technology Support Request.

2. We will contact you and try to resolve the issue by email or phone.

3. If we cannot resolve the issue, we will schedule a time for you to exchange your device either through bus delivery or our meal pick up time. 

4. At the time of drop off, your device will be placed in a 2-gallon sealable bag. You will receive a Chromebook that has been disinfected and in quarantine for several days. 

If you have questions, please call our technology department at 763-504-4925.

Here are a few tricks to try at home that often work for us:

1. Try restarting your device. Shutting it down and restarting it will fix a lot of glitches.

2. If it won't turn on, plug your CB into your charger and see if there is an orange light on the side. If there is a light, try letting it charge overnight.

3. If it's frozen, hold the power button down for 30 seconds.